Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Computer Acquisition Website


READ THE PAGE!

While some parts of this process will be familiar to you other things have changed dramatically.  If you do not thoroughly read the information and instructions contained on this page you may find this process confusing and difficult (or impossible) to complete.  Once you are familiar with the changes the entire intake process should take less than 10 minutes. 

NOTE: If your old year requisition (2013-2014 fiscal) for a computer purchase is not complete by June 25, it will be changed to a New Year requisition. You must enter computer orders using old year requisitions by June 10 into this system. If you don’t have the information to complete the requisition by June 24, email ernie.kramer@indstate.edu and advise.

Introduction

Welcome to the ISU Computer Acquisitions Page! The purpose of this page is to provide you the information and request mechanism necessary for obtaining the right computer equipment for your needs or those of your department. Below you will find general information about ISU computer standards as well as information about the procurement and OIT Pool (the big campus computer closet) processes. You’ll also find very specific information that relates to requesting a computer for various campus groups which will give you hints on the best approach for meeting their technology needs and also help guide you through filling out the request form linked below.

It is recommended that you read through each link on this page for information relevant to your particular situation and need before proceeding to the request link. If the urgency of your need precludes a thorough review you can get started quickly by following the steps below:

  1. Read the Equipment Specifications to identify the equipment you would like to order. If you are not intending to purchase please review the Loaner and Pool information.
  2. Read the Computer Request Instructions related to the type of individual (faculty, staff etc.) for whom the request is being made.
  3. Click the Request a Computer button and complete the intake form.

Standards

The standard for a workstation at ISU has been established as a Lenovo laptop or desktop computer (see Equipment Specifications below) running an updated version of the ISU image based on the Windows 7 operating system. This standardization of equipment and software helps with procurement, pricing and support.

OIT recognizes that there are technology needs which are possibly not met by the established standards and will work with individuals or departments to obtain the proper equipment for their needs. There are a number of ways in which non-standard needs and requests are flagged by the intake survey and your area Consultant will be in touch to help work out the details.

OIT has been tasked with helping to reduce total inventory of computers on the ISU campus. To help accomplish this and other goals OIT has created a set of guidelines for computer ownership and a standard list of supported configurations. Two ideas in-particular are at the center of these changes:

One person, one computer. To help reduce and control the computer inventory OIT would like to match an individual’s needs with the equipment that they are using in such a way as to eliminate the need for one person to have multiple machines. The primary example of this is driving anyone who might ever have a need to be mobile toward a laptop with a desktop package. They retain their ability to use large monitors and a full keyboard etc. while acquiring the option to pick up and move should the need arise for meeting notes or an off-campus event.

Give one to get one. This is the second major thrust of our new procurement process. OIT will no longer be trickling down machines within departments. The machine being replaced is the machine being returned to OIT to be used in the Pool or disposed of as appropriate. ISU’s goal is to reach and maintain a certain level of currency with our computer equipment (see Replacement Guidelines below) and targeting the oldest machines in a department is the quickest way to make sure all boats rise.

Replacement Guidelines

OIT has made a commitment to keeping computer technology on campus as up to date as possible for everyone who needs it. To that end we have established some new replacement standards based on the needs of the campus community.

Faculty
Multi-year faculty will receive new hardware on a regular 4 year refresh cycle to ensure our academic arm has the newest equipment available with which to instruct our students and conduct research. Incoming faculty will have equipment purchased for them when they arrive according to the currently established standard. OIT will make contact with each department on a regular schedule to refresh equipment. Those contracted for a single year would receive Pool equipment (see OIT Pool below).

Staff
The University's for staff equipment is that it should be no older than 5 years before being refreshed. A process for identifying and guiding computer replacement needs and activities is being developed.

Other
The needs of other ISU constituencies will be assessed on an individual basis but most would be supported through the OIT Pool system (see OIT Pool below) whereby equipment that has been cycled out of regular Faculty and Staff service would be available on an as needed (and while supplies last) basis. The groups who may be serviced by this method include (but are not limited to): Lecturers (and other single-year appointees), Student workers, graduate assistants, interns, kiosk machines, etc.

OIT Pool

The OIT Pool is the name given to the collection of machines which have been recovered from active service in the hands of faculty and staff but which still retain some measure of usability. As equipment ages out of our replacement standards (see Replacement Guidelines above) for faculty and staff those computers will be collected, cleaned and prepped for reuse. These machines will be used to fill computer needs, and maintain a level of technological currency, for those campus groups (student workers, adjuncts, retirees, educational affiliates etc.) who traditionally may not have been provided new equipment but who do a significant amount of work for ISU.

Beyond the primary purpose the Pool also allows OIT to function as the campus’ “computer closet”. With these machines on hand we are capable of providing computers for a variety of short and long-term needs which traditionally have been covered by a stack of computers maintained by each department. With sufficient notice OIT can provide computers temporarily for situations involving guest lecturers, laptops for conference attendance, pop-up micro-labs (for training or other purposes), student loaners etc.

Request Process Details

These are the general steps through which your request will progress. Depending on your needs not all of these steps will be necessary but are illuminated here for purposes of clarity. Once you have completed the Web (the page you’re viewing) and Form (the Request Computer button below) portions of the process you will be notified as your request proceeds through these stages so that you can keep track of how things are progressing.

Web
The computer request process begins on this web page with the information that relates to the general process and the type of person (faculty, staff etc.) for whom this request will be made. Once you understand the options available and any specific guidelines regarding the intake process for that group you should continue to the intake form.

Form
A Qualtrics survey with branching logic which will help OIT analyze your request and expedite the ordering or consultation phase. Complete this survey to request a computer that is either provided by OIT (new faculty, pool machines etc.) or one that you intend to purchase with departmental (or other) funding. You can begin the survey by clicking the Request a Computer button below.

Ticket Intake (Estimated time to completion: 1 business day)
A ticket is created for review by your area Consultant. This review will be cursory in the case of standard machines (for standard situations) or may trigger more in-depth discussion if the situation or equipment falls outside of the established standards. You will be notified by e-mail when your ticket is received and given the ticket reference number for tracking purposes.

Consultation (Estimated time to completion: Highly variable and situation specific)
This phase is only necessary if the equipment requested, or the situation in which it is to be used, is identified as an exception according to ISU standards (or if something is entered in the form which flags the request). The area Consultant will make contact with the requestor to make sure we have the correct details and adjustments will be made to requisitions and quotes as necessary to prepare them for the ordering phase.

Multiple Machine Request (Estimated time to completion: Highly variable and situation specific)
This phase is only necessary if there are multiple machines requested on the same order. This will require the request to be broken up for tracking purposes and should not affect your request.

Purchasing (Estimated time to completion: 3 business days)
When a standard order is received, or when a purchase consultation is completed, the relevant details (requisition, vendor quotes etc.) will be passed along to the ISU Purchasing department to complete the order. You will be notified when your order has been placed.

Vendor (Estimated time to completion: Times for completion depend on vendor and circumstances, typically this phase takes 1 to 3 weeks.)
This phase of the process includes the shipping activities of the vendor in question and receipt of each order by OIT. You will be notified when all parts of your order have been received and it moves to the preparation queue.

Prep (Estimated time to completion: 7 business days)
After all parts of your order have been received OIT will prepare the equipment for deployment by applying standard software images and encryption. Non-standard equipment often cannot take our standard image and so may incur delays at this stage of the process while an image is built or a custom install is performed.

Scheduling (Estimated time to completion: The amount of time in this phase is dependant on user availabilty and response.)
As each machine is prepared and made available for delivery, the recipients will be contacted to schedule an appointment to receive the equipment. A two-hour window is our standard appointment to allow for data transfers, setup and training. Depending on the amount of data retained this process can take considerably longer than two hours or can be turned around more quickly than that.

Deployment (Estimated time to completion: Varies, 2 hour block scheduled)
During each deployment appointment any data from old equipment will be backed up, the new equipment configured for the environment and user, their data placed on the new equipment and a quick rundown of any new features provided. The actual time to completion depends on data move requirements and the amount of data. The equipment being replaced will be collected by OIT for use in the Pool or disposal as appropriate.

Equipment Specifications

ISU has selected Lenovo as our preferred computer hardware vendor. The laptop and desktop standards listed below have been approved for campus and will satisfy most campus needs. The packages have been built to provide the most common options and equipment and to speed up the ordering process. If you require something outside of these specifications please indicate that in the Request a Computer intake form.

NOTE: Any non-standard equipment or situation may cause delays in the acquisition process.

Click the links below to view descriptions and technical information for the standard equipment packages as well as specific language and cost to use when creating requisitions.

Windows Laptop Only

Lenovo ThinkPad T440
This is the university standard laptop, it is thin and light with enough power to handle most university work. If you do large amounts of audio or video editing, or work with specialized software you may want to ask to speak to a consultant to make sure it will meet your needs.
  
Requisition Desc: XXXX002312 T440 LT M0Requisition Price: $ 976
  
At a Glance
Screen Size: 14” (1366 x 768)
Weight: 4.0#
DVD Drive: No
Estimated Battery Life: 8 hours
Port Replicator: No
# of External monitors included: 0
Webcam: Yes
# of USB ports: 2
  
Technical Specifcations
  

Windows Laptop with Desktop Package Only

Lenovo ThinkPad T440
This is the university standard laptop, it is thin and light with enough power to handle most university work. This package is a laptop and port replicator only with no monitors. Choose this one if you have existing monitor and mice/keyboards that you wish to continue using. If you do large amounts of audio or video editing, or work with specialized software you may want to ask to speak to a consultant to make sure it will meet your needs.
  
Requisition Desc: XXXX002461 T440 LT M0 PRRequisition Price: $ 1203
  
At a Glance
Screen Size: 14” (1366 x 768)
Weight: 4.0#
DVD Drive: No
Estimated Battery Life: 8 hours
Port Replicator: Yes
# of External monitors included: 0
Webcam: Yes
# of USB ports: 2
  
Technical Specifcations
  

Windows Laptop with Desktop Package and One Monitor

Lenovo ThinkPad T440
This is the university standard laptop, it is thin and light with enough power to handle most university work. If you do large amounts of audio or video editing, or work with specialized software you may want to ask to speak to a consultant to make sure it will meet your needs.

  
Requisition Desc: XXXX2462 T440 LT M1 PRRequisition Price: $ 1359
  
At a Glance
Screen Size: 14” (1366 x 768)
Weight: 4.0#
DVD Drive: No
Estimated Battery Life: 8 hours
Port Replicator: Yes
# of External monitors included: 1
Webcam: Yes
# of USB ports: 2
  
Technical Specifcations
  

Windows Laptop with Desktop Package and Two Monitors

Lenovo ThinkPad T440
This is the university standard laptop, it is thin and light with enough power to handle most university work. If you do large amounts of audio or video editing, or work with specialized software you may want to ask to speak to a consultant to make sure it will meet your needs.

  
Requisition Desc: XXXX2467 T440 LT M2 PRRequisition Price: $ 1515
  
At a Glance
Screen Size: 14” (1366 x 768)
Weight: 4.0#
DVD Drive: No
Estimated Battery Life: 8 hours
Port Replicator: Yes
# of External monitors included: 2
Webcam: Yes
# of USB ports: 2
  
Technical Specifcations
  

Windows Desktop Only - No Monitor

Lenovo ThinkCentre M93p
The standard desktop computer comes in three form factors or styles. All have the same high quality components tailored to suit most needs on campus but each may be better suited to certain situations.

Small Form Factor – This is the classic rectangular “pizza box” shape. Suitable for setting on a desktop or usable as a slimmer tower.

Tiny – Approximately the size of a cigar box this machine is built to save space. It comes bundled with a mounting kit which attaches it to the back of the monitor leaving even more room on your desktop.

Lenovo M93p At a glance:
    Intel Core i5-4570 processor (3.20 GHZ 1600 MHz 6MB)
  • 4.0 GB PC3-12800 DDR3 SDRAM
  • Keyboard and Optical Mouse
  • 128 GB SSD
  • DVD recordable drive (not available on the Tiny, see below)
  • 3 year warranty
  
  

  
Lenovo ThinkCentre M93p – Small Form Factor
M93p Small Form Factor Bundle. Lenovo item number 10A8S16N00.
  
Requisition Desc: 10A8S16N00 M93p DS M0 Requisition Price: $ 698
  

  
Lenovo ThinkCenter M93p – Tiny
M93p Small Form Factor Bundle. Lenovo item number 10AAS0R400.
  
Requisition Desc: 10AAS0R400 M93p Dt M0Requisition Price: $ 620
  
  
       
Technical Specifcations
  

Windows Desktop with One Monitor

Lenovo ThinkCentre M93p
The standard desktop computer comes in three form factors or styles. All have the same high quality components tailored to suit most needs on campus but each may be better suited to certain situations.

Small Form Factor – This is the classic rectangular “pizza box” shape. Suitable for setting on a desktop or usable as a slimmer tower.

Tiny – Approximately the size of a cigar box this machine is built to save space. It comes bundled with a mounting kit which attaches it to the back of the monitor leaving even more room on your desktop.

Lenovo M93p At a glance:
    Intel Core i5-4570 processor (3.20 GHZ 1600 MHz 6MB)
  • 4.0 GB PC3-12800 DDR3 SDRAM
  • Keyboard and Optical Mouse
  • 128 GB SSD
  • DVD recordable drive (not available on the Tiny, see below)
  • 3 year warranty
  
  

  
Lenovo ThinkCentre M93p – One monitor - Small Form Factor
M93p Small Form Factor Bundle with one monitor. Lenovo item number XXXX002313. Includes 19.5” LED backlit LCD monitor.
  
Requisition Desc: XXXX002313 M93p DS M1 Requisition Price: $ 854
  

  
Lenovo ThinkCenter M93p – One monitor – Tiny
M93p Small Form Factor Bundle with one monitor. Lenovo item number XXXX002301. Includes 19.5” monitor.
  
Requisition Desc: XXXX002301 M93p Dt M1Requisition Price: $ 811
  
  
       
Technical Specifcations

Windows Desktop with Two Monitors

Lenovo ThinkCentre M93p
The standard desktop computer comes in three form factors or styles. All have the same high quality components tailored to suit most needs on campus but each may be better suited to certain situations.

Small Form Factor – This is the classic rectangular “pizza box” shape. Suitable for setting on a desktop or usable as a slimmer tower.

Tiny – Approximately the size of a cigar box this machine is built to save space. It comes bundled with a mounting kit which attaches it to the back of the monitor leaving even more room on your desktop.

Lenovo M93p At a glance:
    Intel Core i5-4570 processor (3.20 GHZ 1600 MHz 6MB)
  • 4.0 GB PC3-12800 DDR3 SDRAM
  • Keyboard and Optical Mouse
  • 128 GB SSD
  • DVD recordable drive (not available on the Tiny, see below)
  • 3 year warranty
  
  

  
Lenovo ThinkCentre M93p – Two monitors - Small Form Factor
M93p Small Form Factor Bundle with two monitors. Lenovo item number XXXX002314. Includes 19.5” LED backlit LCD monitors.
  
Requisition Desc: XXXX002314 M93p DS M2 Requisition Price: $ 1010
  

  
Lenovo ThinkCenter M93p – Two monitors – Tiny
M93p Small Form Factor Bundle with two monitors. Lenovo item number XXXX002302. Includes 19.5” monitors.
  
Requisition Desc: XXXX002302 M93p Dt M2Requisition Price: $ 1000
  
  
       
Technical Specifcations
  

Peripherals

Computer peripherals (mouse, keyboard, monitor etc.) are generally included in the standard package definitions so be sure to check the equipment list before ordering peripherals. If you have a need for equipment peripherals can be purchased via PO or requisition.

To purchase Lenovo peripherals:

  1. Check the list of peripherals and identify those that you wish to purchase.
  2. Create a requisition in Banner copying the Requisition Description listed in the Equipment Specifications section above into the form. Use the listed purchase price.
  3. Submit that requisition for approval.

Monitors

Product ID Product Entitled Price
3024HC1 LT2323pwa Wide - Monitor 189
60A0MAR1US LT2013p Wide - Monitor (HDMI) 156

Accessories

Product ID Product Entitled Price
Port Replicator/Dock
40A00090US ThinkPad Basic Dock- 90W 159
40A10090US ThinkPad Pro Dock -90W 199
40A20090US ThinkPad Ultra Dock-90 W 215
0A33970 ADAPTR ThinkPad USB 3.0 Dock (US) 119
0B47226 KB MICE_BO Helix KYB Dock-US ENG 399
DVD Drive/Burner
0A33988 DVD DRIVE USB Portable DVD Burner 51
Keyboard/Mouse
06P4069 MOUSE OPTICAL WHEEL 10
73P5220 ACCKIT USB preferred Pro keyboard 18
Other
40Y7696ThinkPad and Lenovo 65W AC Adapter37
0A33902 SLEEVE ThinkPad Tablet 2 Sleeve 31
0A33907 TP Tablet 2 Slim Case Black 37
0A36536 CABLE mDP-VGA CABLE 23
0B47374 STAND ThinkCentre Tiny VESA Mount 9.99
4XF0E51408 MECH_BO TC Tiny L-Bracket Mounting Kit 25
40Y7696 ADAPTR 65W 2 PIN 35

To Check the Current Status of Your Order

You will receive e-mail updates as your request reaches certain points in the process but if you’re ever curious about a particular order you can view the contents of the ticket through the OIT self-help site available through the ISU portal.

To check on an outstanding order:

  1. Log into the ISU Portal
  2. Click the Help Desk Self-Service badge (located in MyISU Apps if not visible on your front page).
  3. Click the My Tickets link.
  4. Enter the ticket number provided to you in your request confirmation e-mail.

The full details of the ticket should be visible and you can see which stage of the process it is in currently by checking the name of the queue in which it resides. Referencing the Request Process Details should give you some idea of where your request is and how many more stages it must go through.

Computer Request instructions for:

New Multi-Year Faculty Requests

ISU will provide a primary computer (laptop or desktop) to incoming multi-year faculty which will meet their academic and research needs. The standards have been defined to fit the needs of the vast majority of users at ISU. A laptop with a desktop package (to retain the desktop experience while adding mobility) is the preferred standard for all faculty.

NOTE: If you feel that you have needs which are not met by the standards listed above you can request a consultation through the Intake Form by selecting “None of these meet my needs” on the appropriate page. Your area IT Consultant will contact you to discuss your needs and what options may be available for meeting them.

To request equipment for New Multi-Year Faculty:

  1. Review the Equipment Specifications above and identify the standard package you would like to acquire. Keep in mind that you will need a full list of basic accessories (keyboard, mouse and monitor).
  2. Complete the Intake Form linked at the bottom of this page.

You will be notified via e-mail when your request has been received and a ticket created (you’ll be given the ticket number for tracking purposes). You will also receive periodic updates as your ticket moves through the process. The typical steps required for this type of acquisitions are:

Web -> Form -> Ticket Intake -> Prep -> Scheduling -> Deployment

NOTE: These are the steps required to complete a standard order for a standard situation. Additional steps, time and effort may be required for any atypical configuration or circumstance.

Staff Requests

Computer equipment for staff is typically purchased by the responsible department. As an alternative to purchase, Pool machines may be used for staff positions as necessary (based on availability).

To request equipment for Staff:

  1. Review the Equipment Specifications above and identify the standard package you would like to acquire.
  2. Consider whether or not a Pool Machine would be a better choice than a purchase. If a Pool Machine is desired please follow the procedures listed under Pool Request.
  3. Create a requisition in Banner copying the Part Number and Requisition Description listed in the computer specs into the form. Use the listed purchase price.
  4. Complete the Intake Form by clicking the "Request a Computer" located at bottom of this page.

You will be notified via e-mail when your request has been received and a ticket created (you’ll be given the ticket number for tracking purposes). You will also receive periodic updates as your ticket moves through the process.

The typical steps required for this type of acquisitions are:

Web -> Form -> Ticket Intake -> Consultation -> Ordering -> Vendor -> Prep -> Scheduling -> Deployment

NOTE: These are the steps required to complete a standard order for a standard situation. Additional steps, time and effort may be required for any atypical configuration or circumstance.

Existing Faculty Requests

If the faculty member in question does not yet have a standard primary machine (perhaps an adjunct was hired full-time) but is on a multi-year contract the procedure should be followed for a New Multi-Year Faculty request. If this request is intended for faculty on a single-year contract OIT will provide a machine for their use from the OIT Pool (follow the Pool Machine Request process). For all other faculty requests beyond their primary standard machine the department will provide funding.

To request additional equipment for Faculty:

  1. Review the Equipment Specifications above and identify the standard package you would like to acquire.
  2. Consider whether or not a Pool Machine would be a better choice than a purchase. If a Pool Machine is desired please follow the procedures listed under Pool Request.
  3. Create a requisition in Banner copying the Part Number and Requisition Description listed in the computer specs into the form. Use the listed purchase price.
  4. Complete the Intake Form linked at the bottom of this page.

You will be notified via e-mail when your request has been received and a ticket created (you’ll be given the ticket number for tracking purposes). You will also receive periodic updates as your ticket moves through the process.

The typical steps required for this type of acquisitions are:

Web -> Form -> Ticket Intake -> Consultation -> Ordering -> Vendor -> Prep -> Scheduling -> Deployment

NOTE: These are the steps required to complete a standard order for a standard situation. Additional steps, time and effort may be required for any atypical configuration or circumstance.

Single-Year Faculty (adjunct) Requests

Single-year faculty will be provided with a laptop from the OIT Pool which will meet their instructional and research needs.

To request equipment for Single-Year Faculty:

  1. Complete the Intake Form linked at the bottom of this page.
    1. Select “Adjunct, Lecturer, and One year appointments” when asked about their role on campus.
    2. If you have specialized software needs that may not be met by our standart referbished machine be sure to select "None of these meet my needs"

You will be notified via e-mail when your request has been received and a ticket created (you’ll be given the ticket number for tracking purposes). You will also receive periodic updates as your ticket moves through the process.

The typical steps required for this type of acquisition are:

Web -> Form -> Ticket intake -> Pool -> Prep -> Scheduling -> Deployment

NOTE: These are the steps required to complete a standard order for a standard situation. Additional steps, time and effort may be required for any atypical configuration or circumstance.

Pool Machine Requests

Pool machines will be made available on request (and as they are available) to any campus entity in need of computer equipment for student workers, interns, visitors or any reasonable situation in which computer equipment is required for an extended length of time (or permanently). If your needs are shorter term please reference the Loaner Request process.

To request Pool Equipment:

  1. Complete the Intake Form by clicking the "Request a Computer" button located at bottom of this page.
    1. If you are existing faculty or staff then be sure to select the option "Specialized equipment" in the survey.
    2. If you are in any other role please fill out the survey to the best of your ability and select the machine you would like.

You will be notified via e-mail when your request has been received and a ticket created (you’ll be given the ticket number for tracking purposes). You will also receive periodic updates as your ticket moves through the process.

The typical steps required for this type of acquisition are:

Web -> Form -> Ticket intake -> Pool -> Prep -> Scheduling -> Deployment

NOTE: These are the steps required to complete a standard order for a standard situation. Additional steps, time and effort may be required for any atypical configuration or circumstance.

Loaner Requests

If you have a short-term need for computer equipment a loaner can be requested from OIT. The machines will be provided from the OIT Pool but a recovery date will be negotiated for when the computer is to be picked up. Typically these requests will be prioritized but the more notice OIT has before you need it the more likely we will be able to fill the request in a timely manner.

To request loaner equipment:

Complete the Intake Form linked at the bottom of this page.

The typical steps required for this type of acquisition are:

Web -> Form -> Ticket Intake -> Consultation -> Prep -> Scheduling -> Deployment

NOTE: These are the steps required to complete a standard order for a standard situation. Additional steps, time and effort may be required for any atypical configuration or circumstance.

Student Worker Requests

Pool machines will be made available on request (and as they are available) to any campus entity in need of computer equipment for student workers, interns, visitors or any reasonable situation in which computer equipment is required for an extended length of time (or permanently). If your needs are shorter term please reference the Loaner Request process.

To request equipment for a student worker:

  1. Complete the Intake Form by clicking the "Request a Computer" button located at bottom of this page.
    1. If you are existing faculty or staff then be sure to select the option "Specialized equipment" in the survey.
    2. If you are in any other role please fill out the survey to the best of your ability and select the machine you would like.

You will be notified via e-mail when your request has been received and a ticket created (you’ll be given the ticket number for tracking purposes). You will also receive periodic updates as your ticket moves through the process.

The typical steps required for this type of acquisition are:

Web -> Form -> Ticket intake -> Pool -> Prep -> Scheduling -> Deployment

NOTE: These are the steps required to complete a standard order for a standard situation. Additional steps, time and effort may be required for any atypical configuration or circumstance.

Visitor Requests

Pool machines will be made available on request (and as they are available) to any campus entity in need of computer equipment for student workers, interns, visitors or any reasonable situation in which computer equipment is required for an extended length of time (or permanently). If your needs are shorter term please reference the Loaner Request process.

To request equipment for visitors:

  • Complete the Intake Form linked at the bottom of this page.
  • Select “Other (Visiting Scholars, Auditors, Assessors / Accreditation Team, Affilliates (EA, BA), etc.)” when asked about their role on campus.

The typical steps required for this type of acquisition are:

Web -> Form -> Ticket intake -> Pool -> Prep -> Scheduling -> Deployment

NOTE: These are the steps required to complete a standard order for a standard situation. Additional steps, time and effort may be required for any atypical configuration or circumstance.

Parent/Student Requests

Students and Parents can visit the Student Computer Acquisitions page to learn about:

  • The scholarship laptop program
  • The laptop purchase program
  • The laptop rental program
  • Laptop minimum hardware specifications
  • And more...




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