Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Don't see what you're looking for? We probably moved it.

OIT is in the process of moving the instructions, FAQs, and other information from our old website to our new IT Service Management application, TeamDynamix. This page has been moved already, so there is a new place to go for the information you are looking for: indstate.edu/oit.

NEW OIT HELP DESK TICKETING SYSTEM and WEBSITE

OIT is in the process of moving the instructions, FAQs, and other information from our old website (www.indstate.edu/oit) to our new IT Service Management application (TeamDynamix).  This page has been moved already, so there is a new place to go for the information you are looking for.

Where should I go to find the information I need?

  • Go to www.indstate.edu/oit.
  • There is a search box at the top right that says:  “Search services and knowledge base”
  • Enter your search term here and click Enter.
  • You will be presented with a list of knowledge base or service catalog entries to choose from.
  • Choose the item that appears to be closest to what you need. 
  • Hint:  The name should be close to or should relate to the item you were looking for when you accessed our old web page.
  • If you can’t find what you want, call the Technology Support Center at x2910.  Ask your question, but also let us know that you could not find your answer on our website.

What is a knowledge base?
A knowledge base is a collection of information to help our customers.  In the knowledge base, you will find FAQs, “getting started” advisories for new technologies, “how-to” information for things that our customers need to know how to do frequently, troubleshooting tips for resolving common issues, etc.
This information is highly searchable, so it should be very easy to use.  In fact, we hope that you can search for information in the knowledge base before you call us, and perhaps instead of calling us.

What is a service catalog?
The service catalog is what the name implies:  it’s a catalog of services we provide.  Just like you would search a catalog online at a site such as Amazon in order to buy something, you can search our service catalog to find a service that you want to request from us

Our service catalog will also have forms available to report “incidents,” which is another word for problems.  You can also use our service catalog to report problems with the technology you use.

 


Student O365 on MyISU - Single Sign On Changed June 1st, 2017

Beginning on June 1, 2017, when students go to the MyISU Portal to access their student email, they will be prompted to enter their credentials a second time.  This change is being made because Microsoft no longer supports Single Sign On.

Any student that logs in to MyISU and selects the O365 badge will be required to enter their Sycamores email address (i.e. ssam@sycamores.indstate.edu) and their University password to access student email through the MyISU Portal. You can select “Keep me signed in” on O365 after entering your credentials.

Another option to access your email is to add your Sycamores email to your smartphone or other mobile device. You can do this by going to http://web.indstate.edu/oit/students/index.php and selecting “Mobile Devices” then picking your device type (Android, IOS, etc.).

OIT will have a fix available after all faculty and staff are migrated to O365 later in the fall of 2017.

If you do experience any issues or have any questions, please contact the Technology Support Center at 812-237-2910.

Article Posted 5/16/17


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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

Offices:
(812) 237-8439

Submit a Service Request