Office of Information Technology

Telephone Services

Voice Mail

*Full Instructions

*Pocket Guide


Voice Mail System upgrade Nov. 18, 2008

This upgrade requires a system replacement - vendor engineering personnel will be on campus to perform the upgrade beginning at 1:00 p.m.

The phone number(s) for voice mail will remain the same.

  • Faculty & Staff - x2727
  • Students - x8999

Because this is a system replacement it will be necessary to establish a new voice mailbox and record a new greeting. The first time you access your voice mailbox after the upgrade you will need to enter the password 1234. Follow the voice wizard to create a greeting and password. Users with a tree mailbox will need re-recorded the messages for each box.

Due to the transient nature of voice mail, messages in your voice mailbox at the time of upgrade will not transfer. Please be sure to retrieve any information from the old system by the morning of Nov. 18th as there will be no way to recover messages once the system replacement is complete.

There are a few tasks you will need to accomplish
once the new system is in place.

All students in residence halls or University Apartments that currently have voice mail will have a voice mail box on the new system.

Students who do not have voice mail and would like to add it to their telephone service at no charge should email tlchelp@indstate.edu. Be sure to include your name, location, and extension number in the body of the email.

If you are not in a single room all students in the room must agree to have voice mail.

Trouble with Voice Mail

If you are experiencing trouble with your voice mail, contact the Voice Mail Help Desk at 237-3038 or e-mail tlchelp@indstate.edu.