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Getting Help

If you need any support with any service or incident please contact the Technology Support Center (TSC) help desk.
Walk-In Support: Stalker Hall Room 009 (Lower Level)

Call-In Support: 812-237-2910
  • Option 1 - General IT
  • Option 2 - Blackboard
  • Option 3 - Classrooms
Hours of Operation:
 
Beginning 11/20/2020

     


    You may also submit a ticket directly from this website.  Either type keywords related to your issue in the search bar on the top right corner, or review the "Services" tab for the closest match.  Once you open a service page, you will see a blue request or report button in the upper right.  Click the button and fill out the requested information.  This will create a ticket that will be automatically routed to the appropriate team within OIT.


    In order to ensure our customers’ safety and our own, OIT is using safe health practices during this period of time.  These are:

    • Social distancing
    • Wearing masks (OIT employees and customers)

    Since we work with a lot of customers directly and want to maintain a safe environment for us and for you, these practices are critical.   Please know that if we are in a situation where a customer refuses to follow these best practices for safety and health, we will refuse service or end an active service appointment immediately.

    Thank you for your understanding.

    OIT News

    ISU Changes Email Retention Standard

    ISU is changing the email retention standard. Specifically, the current default setting that causes mail to be deleted once it is six-months old is being eliminated. Email retention tags you have set will remain in force. This change will take effect December 1, 2020. Nothing should really change, except that untagged emails in your Inbox and Sent folders will stop being deleted automatically once they are six months old. For information about the new standard go >>here<<. For FAQs about email retention, go >>here<<.


    OIT What’s Up

    The Office of Information Technology will be presenting a series of web conferences starting Wednesday, June 10 through August 5, 2020 on a variety of topics to help faculty and staff as we prepare for the 2020-2021 school year.  Please mark your calendars and be looking for more information on how to access the presentations.

    All meetings will begin at 9:00 a.m.

    • 6/17- Microsoft Teams- Lauren Michael
    • 6/10- Zoom Meetings- Kristie Bigler
    • 6/24- OneDrive Basics- Kristie Bigler
    • 7/1- No Meeting
    • 7/8- ISU Back on Tech-Micheal Moore
    • 715- LMS Update- A.J. Bradshaw
    • 7/22- Security Overview- Matt Jenkins
    • 7/29- Office 365 Overview-Lauren Michael
    • 8/5- Start of School/Self Service- Yancy Phillips

    Please Register in advance for this meeting: https://indstate-edu.zoom.us/meeting/register/tJIqduihrjIpGdCQxCVlRC3AwEF2LUQap8yu


    Faculty and Students Invited to Attend Virtual Demonstrations of Potential Candidates to Replace Blackboard

    The LMS Evaluation Steering Committee encourages faculty and students to join us (virtually) for product demonstrations of potential Blackboard Original replacements: Blackboard Ultra, Canvas by Instructure, and Brightspace by D2L.

    Each vendor will have a day to present on four different topics. The vendors will host the sessions virtually through Blackboard Collaborate Ultra or Zoom. See the available sessions below. Your participation and feedback are critical!

    Demonstration Schedules:

    Blackboard Ultra, Monday May 18th    
      Topic Time Links to Virtual Sessions
      Blackboard Ultra General Overview 8:30 AM – 10:00 AM Blackboard Demo 1
      How Blackboard Ultra Supports Students Success 10:15 AM – 11:15 AM Blackboard Demo 2
      Break 11:15 AM – 12:45 PM  
      Gradebook, Assessments, & Assignments in Blackboard Ultra 1:00 PM – 2:00 PM Blackboard Demo 3
      Sample Course Migrations in Blackboard Ultra 2:15 PM – 3:15 PM Blackboard Demo 4

     

    Brightspace, Tuesday May 19th    
      Topic Time Links to Virtual Sessions
      Brightspace General Overview 8:30 AM – 10:00 AM Brightspace Demo 1
    Meeting Password: 526509
      Brightspace Supports Students Success 10:15 AM – 11:15 AM Brightspace Demo 2
    Meeting Password: 665402
      Break 11:15 AM – 12:45 PM  
      Gradebook, Assessments, & Assignments in Brightspace 1:00 PM – 2:00 PM Brightspace Demo 3
    Meeting Password: 586012
      Sample Course Migrations in Brightspace 2:15 PM – 3:15 PM Brightspace Demo 4
    Meeting Password: 516472

     

    Canvas, Thursday May 21st    
      Topic Time Links to Virtual Sessions
      Canvas General Overview 8:30 AM – 10:00 AM Canvas Demo 1
    Meeting Password: pandas2020
      How Canvas Supports Students Success 10:15 AM – 11:15 AM Canvas Demo 2
    Meeting Password: pandas2020
      Break 11:15 AM – 12:45 PM  
      Gradebook, Assessments, & Assignments in Canvas 1:00 PM – 2:00 PM Canvas Demo 3
    Meeting Password: pandas2020
      Sample Course Migrations in Canvas 2:15 PM – 3:15 PM Canvas Demo 4
    Meeting Password: pandas2020

    Questions About the Demos?

    Email any questions/feedback to the steering committee at ISU-LMSEvaluation-SteeringCommittee@indstate.edu

     


    Security Alert- Coronavirus Phishing and Malware

    Malicious actors are currently using the Coronavirus as a topic for sending phishing emails and spreading malware. These criminals may send an email claiming to be from legitimate organizations with information about the coronavirus, or one that might ask you to open an attachment to see the latest statistics. If you click on the attachment or embedded link, you’re likely to download malicious software onto your device or be directed to a fake login page that harvests your credentials. Attackers have already tricked users into downloading a fake Coronavirus map that installs malware on the victim's device.

     Be very careful of any email related to the Coronavirus that appears to be a CDC alert, health advice, or something that might even look like it's from ISU.

     If you want information on coronavirus, rather than clicking on a link in an email you did not request, our advice is to go directly to the cdc website:  www.cdc.gov

     And, as always, practice good email safety tactics:

    • Always check the sender address. Do not just look at the sender name.  If the sender address doesn’t match the sender name, or looks suspicious in any way, close the email and send it to stop-spoofing@indstate.edu
    • Avoid emails that insist that you act with urgency or an immediate action.
    • Avoid clicking on links that can direct you to a malicious website.  To check the website, hover your mouse over the link.  If it looks like a website that is not an official website for the organization that sent you the email, close the email and send it to stop-spoofing@indstate.edu.

    OIT Performance Metrics and Results

    OIT monitors key performance indicators on all services, and we are now sharing our results with customers. Please click on the preview image below to access our current infographic. If you have questions or comments about this information, please contact Lisa Spence-Bunnett at 812-237-2100 or lisa.spence@indstate.edu.

    Thumbnail preview of performance metrics graphic. Click the image to see the current metrics.


    October is Cyber Security Awareness month.

    Throughout the month, you will receive information and recommendations intended to provide you with knowledge, tips, and techniques to stay safe online. Weekly cyber security topics during the month are:


    MFA (Multi Factor Authentication)

    Multi-factor authentication (MFA) is a security enhancement that requires two forms of verification when logging into your account, and adds critical protection for user sign-ins and transactions. You likely already use MFA to access your bank account at an ATM (swipe your bank card + enter your PIN) and online accounts (enter your logon credentials + a numeric code sent to your phone).

    MFA activation involves changing some settings in your Office 365 account and registering an authentication device (mobile phone, tablet, or office phone).  OIT will host support sessions that faculty must attend on or prior to March 15, 2019, to complete the setup and activation process.  When you attend a support session, OIT will activate you.  If you are not activated in this time period, you will not be able to access your ISU email as of March 16, 2019.

    Go here to see the days, times and locations for support sessions, and to register to attend a session, Bring your laptop and smartphone, and your tablet if you use onehttps://challenger.indstate.edu/workshop/user

    Please call the Technical Support Center at 812-237-2910 if you have technical questions. If you will not be on campus to attend one of the sessions prior to March 15, 2019, please call the Technology Support Center at 812-237-2910 to request a remote MFA activation session.


    Unified Communications

    As previously announced the University is in the process of implementing Unified Communications.  This implementation requires a conversion of telephone lines from the existing telephone switch to Skype for Business.  A tentative implementation schedule is available >>here<<.

    Please note, this schedule may change based on input from departments.  Email feedback regarding the tentative schedule to UnifiedCommunications@mail.indstate.edu

     Presentation material used by OIT for the 5/22/17 President’s Advisory Council is available >>here<<.


    Banner Extended Upgrade

    The Banner Administrative System was upgraded to allow for new, improved user interface and additional functionality.  Banner 9 Administrative Pages will soon be replacing the old Banner 8 INB Forms.  This upgrade makes Banner 9 Administrative Pages available through the MyISU portal for authorized employees.

    When did this happen?

    Friday, February 9th from 6pm through Saturday, February 10th until 12pm noon.

    Who was impacted?

    All users of the Banner Administrative System.  This includes:

    ·         Student, Faculty, Employee Self-Service

    ·         Argos Reporting against Banner Data

    ·         Blue Reports will have a delay in their data refresh

    ·         Product integrations, including:

    o   E-Commerce Payment Integrations

    o   ISU Transcript Request Processing

    o   High School Transcript Processing

    o   Some Customer Interaction Center (CIC) Screens

     

    Why was this done?

    To stay current with the product releases, to add new functionality and to retain a supported environment.

     What do I do if I have questions or issues?

    If you experience technical issues outside of the maintenance windows, please reach out to the Technology Support Center at 812-237-2910.



    Network updates, January 2, 2018

    What is happening?

    Software updates will be applied to campus core networking systems.

    When is this happening?

    January 2, 2018 from 8:00 a.m. to 5:00 p.m.

    Who is impacted?

    All users of the network (Wired, Wireless and Servers) may experience brief drops in service during this maintenance. This includes both inbound and outbound Internet traffic.

    Why is this being done?

    To apply performance and security related updates to core networking equipment operating systems.

    How will this impact me?

    Users will experience brief drops in service during this maintenance window. Some equipment and systems may need to be restarted / rebooted after the maintenance window to re-establish proper network operations. OIT System administrators will check systems to ensure that services are operational. No further changes will be needed by users or server administrators. An update will be posted to the system status page (http://systemstatus.indstate.edu/) before, during and after the maintenance takes place as well as any necessary OIT Alerts. 

    What do I do if I have questions or issues?

    If you experience technical issues outside of the maintenance windows, please reach out to the Technology Support Center at 812-237-2910.